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Pre-Purchase Questions

Yes, you must have Internet connection to authorize this program. Manual installs are not supported with this product. It is highly advised that you have a DSL or cable connection to take advantage of remotely connecting to other users.

Windows 2000, XP, Vista, and Windows , 7, 8, and 10.

No. However, it is recommended that you do not run both programs at the same time.

Yes.  This product can be downloaded at the end of the purchase process if you use a credit card in making your purchase.

Your license will be emailed to you within an hour or less during business hours (9-5 MST, Monday-Friday). This could take longer if we try to contact you in an attempt to verify your order.

No. Please read our license agreement by clicking here. Under no circumstances can you resell new and unopened RouterSim products unless you have received written permission from RouterSim, LLC.

No, RouterSim products are not exact duplicates of real equipment. However, what RouterSim does give you is the most realistic and sophisticated router-simulated training tools on the market today. We only support the commands found within the hands on labs.

Yes. You can run our programs on one computer at a time. You would install your license on the computer you want to work with. You would then remove it if you want to run your program on another computer.

It is very easy to work on our programs at home and work. We require an Internet authorization that has you entering license when you first install and run your program. There is a button on main screen that allows you to install your license. There is also a button that allows you to remove your license. When you are, for example, ready to go home from work, click the Remove License button, enter your license and you are all set. You can then pull down the authorization from home.  

Net Detective® will help assist you when something is not working on the system. In many cases it will give you a hint. For example, let's say you ping from router A to router C but serial 0/0 on router B is shut down, Net Detective will tell you that. Or, you set up a static route on A but put in the wrong IP address on router C, serial 0/0. When your ping does not succeed, Net Detective® will assist you and tell you that you have set up a static route but your IP address (for C serial 0/0) is not found in the list.

Our simulators run on computers that have English versions of Windows.

Pentium 500 MHz or higher
Windows NT, 2000, XP, Vista , 7 and 8
2MB video card

87 MB for CCNA® Network Visualizer® 8.0
800 x 600 screen resolution
Mouse or other pointing device
a C: drive 

Our list is separated into four modes: user, priviledged, configuration, and interface.

While the labs in the program follow the content in his book, other reference books can be used. Lammle's CCNA Routing and Switching Study Guide provides a closer match to the content found in the program's labs. Please examine a list of supported commands on our web site and in the program as to our supported commands. We do not support all commands in the CCNA Routing and Switching Study Guide. 

Along with your product you will receive a 16 character license. After installing the program, you choose a menu option to install or remove your license. The program will not continue past the first screen without an authorization installed on your hard drive.

Important Points:

Remove authorization before re-formatting your hard drive

Do not make a backup copy, it will not work 

General Questions

All purchases are non-refundable except for training videos. We suggest that you gain as much knowledge about our software products before purchasing them so that you can make an informed decision. We have a very responsive support team that will work through issues that you might have. Reported program bugs will be evaluated and fixed if necessary, and available to users through one of the software update pages.

Credit Cards (Visa, MasterCard, American Express - immediate fulfillment of order)

PayPal (credit card - immediate fulfillment, eCheck - may take 4-5 days to clear)

Purchase Orders (Schools and companies only - immediate fulfillment of order)

Wire transfer to our bank

eChecks (may take 5-7 days to clear)

Pay by Mail (Checks, money orders, certified checks)

Please Note: Cash transfer by Western Union or similar companies will not be accepted.

Yes. We accept purchase orders on a case by case situation. This is reserved for educational institutions and organizations.

Yes.  This product can be downloaded at the end of the purchase process if you use a credit card in making your purchase.

No, we do not. We need a mailing address.

If you have one license we will reset your single license for any supported program one time within a year. You can purchase them @ $7.50 per license.

If you have purchased multiple licenses, you will need to purchase a yearly reset agreement. 

We do not guarantee that our simulator will coincide with any book or set of videos on the market. We highly suggest that you only use the material from our labs while creating and configuring networks. Furthermore, we only support the commands found within the hands on labs and from no other source.