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Technical Support

Supported Programs

o  CCENT®, CCNA®, CCNP® Network Visualizer® 8.0
o CCENT®, CCNA®, CCNP® Network Visualizer® 7.0 
o ROUTE™ or SWITCH™ Network Visualizer® 7.0
o CCNA CertSim 3.0 and CCNA FlashCards

Unsupported Programs

All forms of technical support for the following programs has ended (this includes resetting licenses):

o CCNA Network Visualizer 4.0/4.1/5.0/ 6.0
o CCNP Network Visualizer 5.0 & 6.0
o CCNA Network Visualizer 4 with BSCI
o CCNA Network Visualizer 4.0/4.1
o CCNASim 2.x and 3.x
o CCNA CertSim 1.x and 2.x
o CCNP Suite
o AcademySim
o 607 Simulator

License Issues

If you are having questions or issues with your license, fill out our contact form and include your 16 character license.